Tuesday, December 9, 2008

Somewhat of a rant.....

Ok, it IS a rant.

Today I spoke with a customer that was a total F'ng C*NT. If you know me, you know that I don't just throw that word around, it truly only goes to the well deserved.

I am not going to get into the details, because you probably wouldn't get what I was talking about anyway, but let's just say this chick needs to get laid or maybe just an old fashioned bitch-slapping. How anyone can go through life so miserable is beyond me. She was completely rude, called me "Veronica", and was acting as if I didn't know what I was talking about. Well bitchbag, you are the one who doesn't know wtf is going on - you are the one who called us, remember??

I tried to be as helpful as I could without being condescending myself, but that stupid bitch hung up on me!!! WTF???

Ahhh...I feel better already....

Just remember when you call up "customer service"," tech support", etc. you are talking to REAL people. Maybe you will think twice before being rude to someone on the phone. They are just trying to do their job - and maybe...just maybe...you should thoroughly explain yourself and be patient. Don't expect people to read your mind - because guess what - we can't.

From now on, I am going to fill out every customer satisfaction survey I get. Now that I know how important it is for customer service reps to get feedback, I will take out that 10 minutes of my life to fill out a form.

And now I am going to have a glass of Chardonnay and have a toast to all customer service, tech support, and application support personnel I know - GOD BLESS YOU!!!!


Candice said...

I am sure you were nice and helpful, but I must tell you every time I call customer service they are so NOT helpful.

For instance, I have been dealing with an issue this week where I am trying to place and order online. Everytime it won't go through. I keep calling them and they tell me there is no problem and to try again. This has happed 5x now. Guess what?? Trying again doesn't work!!

Now I have had a rant about customer service people. ha! :)

Amber said...

LOL! Yes, I have had my share of customer service stupidity too!!

Like when you call the cable company and they tell you to try everything you just tried AGAIN. It's like HELLO, I just tried that, that is why I am calling!!